Shipping policy

Shipping & Processing.

Orders are typically processed within 1 business day. Orders placed on Sundays or holidays will be processed the next business day.

Once an order has been shipped, tracking information will be provided via email. Delivery times are estimates provided by the carrier and are not guaranteed.

Please verify that your shipping address is correct before completing your order. Sunshine Soaps is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Lost, Stolen, or Delivered Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. Sunshine Soaps is not responsible for packages that are lost, stolen, delayed, or damaged after delivery.

If your package is marked as delivered but cannot be located, we recommend:

• Checking around your property and with household members
• Contacting neighbors or property management
• Contacting the shipping carrier directly
• Filing a claim with the carrier if applicable                                                                          

For customers concerned about package security, we recommend shipping to a secure location or using a delivery address where someone is available to receive the package.